Shipping & Returns

We wants you to be satisfied with your purchase and will accept returns and exchanges subject to the conditions described below.

Downloadable Software

• Refunds for downloadable software products will be honored for thirty (30) days from the date of purchase.

Subscriptions

• Refunds for subscriptions will be honored for thirty (30) days from the date of purchase or auto-renewal.

Boxed Software

• Refunds for Boxed Software will be honored for thirty (30) days from the date of purchase, provided the item has not been opened or altered from its original state and does not show wear or damage.

All permitted returns and exchanges must be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, registration, parts and components and the original packaging to qualify for a return. Failure to include such items may prevent or delay your refund or exchange or result in additional fees. When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges, to the original method of payment. Softagenda reserves the right to deny any return or exchange.

Return Process

To cancel an order:

• For physical/non-downloadable items, you may be able to cancel an order before the items have shipped. After an order has shipped, you can return an item if you decide that you do not want it.

Before returning a purchased item, you can:

• Contact us about your order and get with help downloading and installing software

Items qualified for returning include:

• Downloadable software products that were purchased from the oksofts within the last 30 calendar days
• Shipped software products in their original packaging, including media and product key, which were purchased from oksofts within the last 30 calendar days

To return downloadable software:

• Confirm your order was placed within the last 30 calendar days.
• Uninstall the software from your computer:
  • In Windows Vista, use the Programs and Features Control Panel
  • In Windows XP, use the Add/Remove Programs Control Panel
• Contact Softagenda to request a return.

Softagenda will block the Product Keys which keeps you from installing the product again or using the product in the future. Softagenda will issue a credit to the credit card you used to purchase and send you a return receipt by e-mail.

To return physical/non-downloadable products:

1. Confirm your order was shipped within the last 30 calendar days.
2. Box the item(s) and ship them back to the Softagenda.

We will receive the items, and, if they are returnable, Softagenda will issue a credit and send you a return receipt e-mail.

Start a Return

Note:Please uninstall software items before starting the return process.

To return a downloadable product:

• Confirm your order was placed within the last 30 calendar days.
• Uninstall the software from your computer:
  • In Windows 7 and in Vista: In Control Panel,go to Programs,and then click Uninstall a program.
  • In Windows XP:In Control Panel,go to Add/Remove Programs,and then click Uninstall a program.

Contact Softagenda to request a return. You will be asked to confirm that you have uninstalled the software. After you talk to a customer service agent, the product key will be blocked and you will not be able to install or use the software in the future. Softagenda will issue a credit to the same credit card you used to purchase the item and send you a return receipt by e-mail.

To return a physical/non-downloadable product:

• Please contact us within 30 calendar days of when you receive the product to request a Return Material Authorization (RMA) and a pre-printed return shipping label
• Box and ship the item(s) to the oksofts using the return shipping label. All products must be packed in the original, unmarked packaging, and include any accessories, manuals, documentation, and registration materials that shipped with the product as described in our Return / Exchange Policy. We must receive the item(s) at the address on the shipping label within 30 calendar days of the date when the RMA is issued.
• We will examine the items when received and, if they are returnable under our Return / Exchange Policy, Softagenda will issue a credit to the same credit card you used to purchase the item and send you a return receipt in e-mail.